Privacy Policy

This Privacy Policy explains how ServiceWingman collects, uses, stores, shares, and protects information when you visit our website, use our software, submit a form, communicate with us, or interact with our services.

By using ServiceWingman, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through your use of the Service, or from businesses that use ServiceWingman to manage their leads.

Information You Provide

• Name
• Business name
• Email address
• Phone number
• Login credentials
• Billing information
• Service area or business location
• Messages, notes, or support requests
• Information submitted through forms
• Customer or lead information entered into the Service

Lead and Customer Information

Businesses using ServiceWingman may collect and manage lead or customer information through our platform. This may include lead names, phone numbers, email addresses, service addresses, service requests, appointment details, lead status, follow-up notes, and communication history.

Information Collected Automatically

When you use our website or Service, we may collect certain technical information, including IP address, browser type, device type, operating system, pages viewed, referring website, date and time of access, usage activity, cookies, and similar technologies.

2. How We Use Information

We may use information to:

• Provide, operate, and improve ServiceWingman.
• Create and manage user accounts.
• Capture, organize, and display leads.
• Help businesses manage customer inquiries and follow-ups.
• Send service-related messages.
• Provide customer support.
• Process payments and subscriptions.
• Improve website performance and user experience.
• Monitor security and prevent fraud or abuse.
• Comply with legal obligations.
• Enforce our Terms and Conditions.

3. SMS and Communication Consent

If you provide your phone number through a ServiceWingman-powered form, website, or communication flow, you may be contacted by the business you submitted your information to regarding your inquiry, appointment, estimate, service request, or related follow-up.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. You may request help by replying HELP or by contacting the business directly.

4. No Sharing of Mobile Opt-In Data for Marketing

ServiceWingman does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

This includes text messaging originator opt-in data and consent. Such information will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

5. How We Share Information

We may share information only as needed to operate our business and provide the Service. This may include service providers that help us host, operate, secure, process payments, deliver communications, provide analytics, or support business operations.

We do not sell personal information. We do not share SMS opt-in data or consent information with third parties or affiliates for marketing or promotional purposes.

6. Business Customers and Their Leads

If you submit information to a business that uses ServiceWingman, that business may control how your information is used. For example, an HVAC company using ServiceWingman may use your information to contact you, schedule service, provide an estimate, or follow up on your request.

ServiceWingman acts as a software provider that helps businesses manage this information. We are not responsible for the independent privacy practices of businesses that use our Service.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to keep users signed in, remember preferences, improve website performance, understand website usage, protect against fraud, and improve the user experience.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.

9. Data Retention

We keep information for as long as reasonably necessary to provide the Service, operate our business, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

10. Your Choices

Depending on your relationship with ServiceWingman, you may be able to access, update, or delete certain account information, opt out of marketing emails, opt out of SMS messages by replying STOP, request help by replying HELP, request deletion of certain information, or disable cookies through your browser settings.

11. Children's Privacy

ServiceWingman is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of ServiceWingman after changes become effective means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: