Terms and Conditions

Welcome to ServiceWingman. These Terms and Conditions govern your access to and use of our website, software, services, dashboards, forms, messaging tools, and related features, including any services provided through servicewingman.co.

By accessing or using ServiceWingman, you agree to these Terms. If you do not agree, you may not use the Service.

1. About ServiceWingman

ServiceWingman provides lead-management tools for home service businesses, including HVAC, plumbing, electrical, roofing, landscaping, and similar service companies.

Our Service may help businesses collect leads, organize customer inquiries, track follow-ups, manage sales opportunities, and communicate with customers or potential customers.

ServiceWingman does not guarantee that any lead will become a paying customer or that use of the Service will result in a specific amount of revenue, sales, booked jobs, or business growth.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. If you use the Service on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

3. Accounts and Access

To use certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your login credentials secure.

You are responsible for all activity that occurs under your account. You agree to notify us promptly if you believe your account has been accessed without authorization.

4. Customer and Lead Data

When you use ServiceWingman, you may submit or collect information about your customers, prospects, leads, employees, or business operations. This may include names, phone numbers, email addresses, service requests, addresses, appointment details, notes, lead status, and communication history.

You are responsible for making sure you have the necessary rights, permissions, and legal basis to collect, upload, store, and use any information you submit to the Service.

5. SMS, Calls, and Electronic Communications

ServiceWingman may allow businesses to communicate with leads or customers through text messages, phone calls, emails, or other electronic communications.

By using these features, you agree that:

• You are responsible for obtaining proper consent before sending marketing or promotional messages.
• You will only contact individuals who have provided permission or where communication is otherwise legally allowed.
• You will honor opt-out requests, including requests such as “STOP,” “UNSUBSCRIBE,” “CANCEL,” or similar language.
• You will not use the Service to send spam, deceptive messages, unlawful marketing, harassment, or abusive communications.
• You are responsible for complying with applicable communication laws and regulations, including laws related to SMS, telemarketing, email marketing, consent, and consumer privacy.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Send spam, fraudulent, misleading, or unlawful messages.
• Harass, threaten, abuse, or harm others.
• Collect sensitive personal information unless legally permitted and necessary.
• Upload malicious code, viruses, or harmful software.
• Attempt to gain unauthorized access to the Service or another user’s account.
• Interfere with the security, availability, or performance of the Service.
• Reverse engineer, copy, resell, or misuse the Service.
• Use the Service for any unlawful, deceptive, or abusive business practice.

7. Subscriptions, Billing, and Payments

Some parts of the Service may require payment. If you purchase a subscription or paid plan, you agree to pay all fees listed at the time of purchase.

Unless otherwise stated, subscription fees are billed in advance and may renew automatically. You are responsible for keeping your payment information current.

8. Cancellations and Refunds

You may cancel your subscription according to the instructions provided in your account dashboard or by contacting us.

Unless otherwise stated in writing, payments are non-refundable after the billing period begins. We may choose to provide refunds at our discretion, but doing so does not create an obligation to provide refunds in the future.

9. Third-Party Services

The Service may connect with or rely on third-party platforms, including hosting providers, database providers, payment processors, communication providers, analytics tools, or other software services.

We are not responsible for the actions, availability, security, or terms of any third-party service. Your use of third-party services may be subject to separate terms and privacy policies.

10. Intellectual Property

ServiceWingman, including its name, logo, website, software, design, content, features, and related materials, is owned by ServiceWingman or its licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service unless we give you written permission.

11. Service Availability

We work to keep the Service reliable, but we do not guarantee that it will always be available, uninterrupted, secure, or error-free. The Service may be unavailable due to maintenance, updates, technical issues, third-party outages, or events outside our control.

12. No Professional Advice

ServiceWingman provides software tools and business workflow support. We do not provide legal, financial, tax, accounting, marketing, or compliance advice.

You are responsible for consulting qualified professionals when needed, especially regarding privacy, advertising, SMS, telemarketing, and customer communication compliance.

13. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Service will produce leads, sales, revenue, booked jobs, customer conversions, or any specific business result.

14. Limitation of Liability

To the fullest extent allowed by law, ServiceWingman and its owners, employees, contractors, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

To the fullest extent allowed by law, our total liability for any claim related to the Service will not exceed the amount you paid to ServiceWingman in the three months before the claim arose, or $100 if you have not paid us.

15. Indemnification

You agree to defend, indemnify, and hold harmless ServiceWingman and its owners, employees, contractors, partners, and affiliates from any claims, damages, liabilities, losses, costs, and expenses arising from your use of the Service, violation of these Terms, violation of law, customer communications, collection or use of customer data, or failure to obtain proper consent for calls, texts, emails, or marketing messages.

16. Termination

We may suspend or terminate your access to the Service at any time if we believe you violated these Terms, created risk for ServiceWingman or others, failed to pay required fees, or used the Service in a harmful or unlawful way.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date above. Your continued use of the Service after changes become effective means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

19. Contact Us

If you have questions about these Terms, contact us at: